Privacy Policy

Who we are

Worflux is an AI customer-support service that connects to your Facebook, Instagram, and WhatsApp and replies to your customers for you. This policy applies to business owners ("you") who use Worflux, and to the customers who message those businesses.

If you have questions, email us at support@worflux.app.

What we collect

We collect only what we need to run the service:

• Account information: your name, email address, and country (detected from your connection so we can show the right language and currency).
• Business content: the documents and knowledge you upload so your AI agent can answer accurately.
• Customer messages: when you connect a channel, messages between you and your customers flow through Worflux so the AI can reply.
• Usage and billing: how much you use the service, your plan, and payment records from Polar or Xendit.
• Technical data: IP address and device details, mainly for security and to detect your country.

How we use your information

We use your information to provide the service, generate AI replies, process payments, keep the service secure, and fix problems.

We do not sell your personal data.

How the AI works

When a customer sends a message, Worflux sends that message together with the relevant parts of your uploaded knowledge to our AI provider (Cloudflare Workers AI) to generate a reply. We keep messages only as long as needed to run the service and improve reply quality.

Third parties we rely on

These services process data on our behalf, each under their own policies:

• Cloudflare — hosting, AI model, and file storage.
• Meta (Facebook, Instagram, WhatsApp) — when you connect those channels.
• Google — when you connect Gmail or Google Sheets.
• Polar and Xendit — payment processing.
• Postmark — transactional emails such as receipts and verification codes.

Your customers

When you connect a channel, your customers messages are processed by Worflux to produce replies. You are responsible for letting your customers know their messages may be handled by an AI service, and for following the rules of each platform you connect.

How long we keep data

We keep your data while your account is active. When you close your account, we delete your business content and customer messages within a reasonable time, except for records we must keep for legal, accounting, or security reasons.

Security

We protect credentials like channel tokens by encrypting them, and we use reasonable technical and organisational measures. No service is perfectly secure, but we work to keep yours safe.

Your choices

You can see, correct, or export your data from your account, and you can delete your account at any time. To make a formal request, email us and we will respond within a reasonable period.

You can disconnect any channel at any time from your settings.

Cookies

We use a session cookie to keep you logged in and a country cookie so we can show the right language and currency. We do not use advertising or tracking cookies.

Children

Worflux is not intended for anyone under 16. We do not knowingly collect data from children.

Changes to this policy

If we make important changes, we will update the date at the top and, where reasonable, notify you in the app.

Contact and law

This policy is governed by the laws of the Republic of Indonesia. For any question or request, contact support@worflux.app.